● data deletion
Data deletion.
Last updated: May 14, 2026
Wiam.ai respects your right to control your data. This page explains how to permanently delete:
- Your Wiam.ai account and all associated data
- Data Wiam.ai obtained from Meta (Facebook, Instagram) on your behalf
- Data Wiam.ai obtained from TikTok on your behalf
1. How to Delete Your Data
Option A — Self-service via the dashboard (fastest)
- Log in to app.wiam.ai
- Go to Settings → Account → Danger zone
- Click Delete my account
- Confirm by typing your business name
- Click Permanently delete
Your account is queued for deletion immediately. All personal data is purged within 30 days.
Option B — Email request
If you cannot access your account, email privacy@wiam.ai with:
- The email address associated with the account
- A confirmation that you want all data permanently deleted
We respond within 5 business days and complete deletion within 30 days.
Option C — Automated Meta Data Deletion callback
Meta requires a callback endpoint that allows Meta users to request deletion of data Wiam holds about them, including data acquired through the Instagram Graph API.
- Endpoint URL:
https://wiam.ai/api/data-deletion-callback - Method: POST
- Expected payload (signed_request): Per Meta specification at developers.facebook.com ↗
When triggered, this endpoint:
- Validates the signed_request from Meta
- Identifies all Wiam accounts linked to that Meta user_id
- Queues deletion of all associated data within 30 days
- Returns to Meta a unique confirmation_code and a status URL where the user can track deletion
Status URL format: https://wiam.ai/data-deletion-status?code={confirmation_code}
Option D — TikTok user deletion
TikTok users who connected their account to Wiam.ai can revoke access at tiktok.com/setting/connected-apps.
When revocation is detected, Wiam automatically:
- Marks the connection as revoked
- Stops all scheduled publications for that account
- Deletes TikTok-specific tokens immediately
- Deletes all TikTok-derived data within 30 days
2. What Gets Deleted
| Category | Retention after deletion request |
|---|---|
| Account credentials, profile, business info | Immediate (within 24 hours) |
| Stored OAuth tokens (Meta, TikTok) | Immediate (revoked at source + purged) |
| Pipeline configurations | 30 days |
| Generated videos, images, music | 30 days (then purged from CDN) |
| Comments, replies, engagement history | 30 days |
| Insights / analytics snapshots | 30 days |
| Audit logs | 90 days (legal obligation) |
| Billing records | 7 years (tax law — anonymized) |
| Backups | Overwritten on next backup cycle (max 35 days) |
After full purge, only anonymized aggregate metrics (no PII, no business identity) remain for product analytics.
3. What CANNOT Be Deleted
- Content already published to Instagram or TikTok belongs to your social account on those platforms. You must delete it directly from those apps. Wiam.ai does not retain the ability to delete posts on your behalf after disconnection.
- Stripe billing records are retained as required by tax law (typically 7 years), with PII minimized.
- Audit and security logs are retained for 90 days for fraud investigation and legal compliance.
4. Confirmation
Once deletion is complete, we send a confirmation email to the address associated with the account. For Meta callback-initiated deletions, we expose the status at the URL returned to Meta.
5. Questions
Email: privacy@wiam.ai
Postal: Rocket Science Development, [address to fill]
You also have the right to lodge a complaint with your local data protection authority (CAI Quebec, CNIL France, ICO UK).